Last Updated: January 6, 2026

At easbuy, we want you to be completely satisfied with your purchase. This policy outlines how we handle returns, refunds, and exchanges.

30-Day Return Window

You have 30 days from the date you receive your item to request a return or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (cosmetics, underwear, earrings)
  • Hazardous materials or flammable liquids
  • Gift cards

How to Initiate a Return

  1. Contact Us: Email us at contact@easbuy.com with your order number and reason for return
  2. Wait for Approval: We’ll review your request within 2-3 business days
  3. Receive Instructions: Once approved, we’ll send you return shipping instructions
  4. Ship the Item: Pack the item securely and ship it to the provided address

Return Shipping Costs

  • Defective or Wrong Item: We cover return shipping costs
  • Damaged in Transit: We cover all costs and provide a full refund or replacement

Refund Processing

Once we receive and inspect your return:

  • Approved Returns: Refund processed within 5-10 business days
  • Original Payment Method: Refunds are issued to your original payment method
  • Processing Time: Please allow 5-10 business days for the refund to appear in your account

Exchanges

We only replace items if they are defective or damaged. To exchange an item:

  1. Contact us at contact@easbuy.com
  2. Send the item back following our return process
  3. We’ll send you a replacement once we receive the returned item

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Take photos of the damage
  2. Contact us within 48 hours of delivery
  3. Email photos and order details to contact@easbuy.com
  4. We’ll arrange a replacement or full refund immediately

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again
  2. Contact your credit card company (it may take time to officially post)
  3. Contact your bank (processing can take additional time)
  4. If you’ve done all this and still haven’t received your refund, contact us at contact@easbuy.com

Shipping Delays

Please note:

  • Shipping times vary by location (typically 10-30 business days)
  • International orders may take longer
  • Customs delays are beyond our control
  • Tracking information will be provided once your item ships

Lost or Stolen Packages

  • Once a package is marked as delivered by the carrier, we cannot be held responsible
  • We recommend filing a claim with the shipping carrier
  • For high-value items, consider requiring a signature upon delivery

Partial Refunds

In some cases, only partial refunds may be granted:

  • Items with obvious signs of use
  • Items not in original condition or missing parts not due to our error
  • Items returned more than 30 days after delivery

Questions?

If you have any questions about our Refund and Returns Policy, please contact us:

Email: contact@easbuy.com
Response Time: Within 24-48 hours

This policy is subject to change without notice. Please check this page regularly for updates.